All services are provided exclusively online through a HIPAA compliant platform. Meadow Lane Counseling is based in San Antonio but can serve residents in the state of Texas and North Dakota.

Online therapy is appropriate for mild to moderate symptoms that do not require crisis management or severe symptoms such as active suicidal thoughts and/or psychosis.

Individuals will need access to a private space for their sessions. 

The first session will be an intake comprised of questions related to your history and getting to know each other, along with setting treatment goals. Further sessions will be focused on your goals and alleviating symptoms.

Contrary to belief, therapy is accessible and beneficial for pilots to receive. We will work together on what is required for disclosure and how you can receive services effectively.

In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources:

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Requesting Your Health Care Records

​You have the right to request a copy of your mental health records.
To request your records, please submit a written request to your therapist or to the practice directly. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations.
If you have questions about accessing your records, please contact our office for assistance.

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Contacting the Texas Behavioral Health Executive Council (BHEC)

The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas.
If you have questions about licensure or professional standards, you may contact BHEC directly:
Texas Behavioral Health Executive Council –
https://bhec.texas.gov/contact-us/

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Filing a Consumer Complaint

​If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General:
Office of the Attorney General – https://www.texasattorneygeneral.gov/consumer-protection

For clients who don't have insurance or who are not using insurance, you have the right to receive a Good Faith Estimate for the estimated expected cost of any non-emergency healthcare services, including psychotherapy services. 

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.​

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.